Digitalization beyond the Online Access Act (OZG)!

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Online Access Act (OZG)

Provide your administrative services online

The Online Access Act (OZG), which came into force in August 2017, obliges the federal, state and local governments to also offer their administrative services digitally via administrative portals by the end of 2022. At the start of 2023, it is clear that not all services are available digitally, nor can we speak of a high level of use or acceptance among citizens.

Although the federal and state governments provide fragments of blueprints for the individual OZG services, which deliver the digital service, they do not consider the consistency of digital processes within the administration. Administrations are now faced with the challenge of implementing the blueprints and ensuring the necessary consistency, empowering employees and preparing managers for the changes brought about by the digital way of working. Administrations are alone in the internal implementation of these requirements.

In response to this imminent challenge, UNITY has developed a standardized procedure for the holistic development of the OZG digitalization strategy. Shape the future of your administration with a focus on citizens and gain new freedoms!

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Maturity model of the degree of digitalization of administrative services

The Online Access Act ( OZG) Maturity Model helps to determine the degree of digitalization of administrative services. It serves as a reliable basis for assessing the OZG conformity of existing and planned online administrative services. To meet the OZG requirements, an administrative service must achieve at least maturity level 3.

Our approach to change management in your administration

Communication measures & message

Initial situation:

Not all employees are aware of the transformation goals.

Transformation measures:

Intranet information page
Show reasons for the change
Develop online & offline communication formats
Transmit vision to all employees
Personal events (information event, conferences, etc.)
Emotions & examples for employees ("What's in it for me?")

Target state:

Digitalization goals internalized: The vision (goals, content, status, changes, etc.) is known and accepted by all employees
Positive attitude towards digital transformation: The attitude among employees is positive. All employees have been informed and activated.

Culture & cooperation in the administration

Initial situation:

Neutral project atmosphere.

Transformation measures:

Create common ground
Define collaboration, roles and appreciation
Organize feel-good events
Host team events
Define digital culture and values

Target state:

Long-lasting positive atmosphere: The core team radiates a good mood, even beyond its own team, and works effectively and efficiently.

Organization, concepts and empowerment

Initial situation:

Digital transformation already started. Change management/implementation of the strategy still in its infancy.

Transformation measures:

Conduct target group analysis
Create communication concept
Introduce change managers & digital mentors
Adjust governance structures in the administration
Create empowerment concepts and learning journeys
Conduct digitalization day for managers

Target state:

Change management has become established in the administration: All employees are integrated and informed. Training courses and measures are carried out in line with requirements.

Holistic transformation of administration - our understanding

In order to successfully shape the holistic transformation of the administration towards green, socially inclusive, efficient, resilient and technologically advanced municipalities, all three areas of action must be taken into account. "Internal" and "external" needs are harmonized in the transformation strategy.

Our services for the Public Sector

Experience, design and realize your digital future with us

With the help of a holistic strategy and a digital agenda, cities and municipalities can shape their future in a liveable, innovative, safe and sustainable way. UNITY has a wealth of experience and a comprehensive range of services in the public sector. Together with you, we develop innovative strategies and solutions for the digital transformation of the administration into a future eGovernment as well as for the digital and analog design of the areas of life.

Using proven and target-oriented participation and workshop formats, we work with you to develop a vision of the future that inspires all employees and citizens. In response to the technological challenges, UNITY offers customized Smart City platform solutions as a service for operations.

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